2.2 If you do not wish to accept any revised terms or policies you should not continue to use the Website. If you continue to use the Website after the date upon which a change comes into affect, your use of the Website indicates your agreement to be bound by the new terms.
3.2 Trainsmart grants you a limited license to access and make personal use of the Website, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Trainsmart.
3.3 This license does not extend to any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
3.4 You may use information on Trainsmart products and services (such as data and information sheets and knowledge based articles and similar materials) purposely made available by Trainsmart for downloading from the Website provided that you do not:
(a) remove any proprietary notices from such documentation;
(b) copy or post such information on any networked computer or broadcast it in any media;
(c) make any modifications to any such information; or
(d) make any additional representations or warranties relating to such documents or information.
3.5 This licence does not extend to any resale or commercial use of the Website or its contents; any collection or use of any product or service listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of any other business; or any use of data mining, robots, or similar data gathering and extraction tools.
(a) frame or use framing techniques to enclose any trade mark, logo, or other proprietary information (including images, text, page layout, or form) of Trainsmart;
(b) use any meta tags or any other “hidden text” utilising Trainsmart’s names or trade marks.
(c) use any “deep‐link”, “page‐scrape”, “robot”, “spider”, or other automatic device, programme or other process to access acquire copy or monitor any portion of the Website or any content or in any way reproduce or circumvent the navigational structure or presentation of the Website or any content in order to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website;
(d) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or any systems or networks connected to it;
(e) use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on it or with any other person’s use of the Website;
(f) attempt to gain unauthorised access to any portion or feature of the Website or any other systems or networks connected to it or to any of the services offered on or through the Website by hacking, password “mining”, or any other unlawful means;
(g) use any means to disguise the origin of any message or transmission that you send to Trainsmart on or through the Website or any service offered on or through the Site;
(h) pretend that you are or that you represent someone else or impersonate any other individual or entity; or
(i) probe, scan or test the vulnerability of the Website or breach the security or authentication measures on the Website.
3.7 You are granted a limited, revocable, and non‐exclusive right to create a hyperlink to the Welcome page of the Website as long as the link does not portray Trainsmart or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Trainsmart logo or other proprietary graphic or trademark as part of the link without our express written consent.
We will endeavour to ensure that availability of the Website will be uninterrupted and that transmissions will be error‐free. However, due to the nature of the Internet, this cannot be guaranteed. Your access to the Website may also be occasionally suspended or restricted without notice in order to allow for repairs, maintenance, the introduction of new facilities or services, or for other reasons beyond our control. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason the Website is unavailable at any time or for any period.
5.1 Certain features or services offered on or through the Website may require you to register with us or to otherwise provide relevant details (including setting up a user ID and password). You will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. You may be held liable for losses incurred by Trainsmart or any other user of the Website due to some other party using your ID, password or account.
5.2 Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provide to us within the “My Account” area of the Website.
5.3 Trainsmart designates various types of accounts (each, an “Account“) that provide different functionality to different users of the Site. You may choose your Account type when you first submit a registration for the Services or the Site (your “Registration”). The various types of accounts are shown below and may be changed by Trainsmart at any time:
(a) a “Free Account” allows you to view your content through the account and limited access to other features. It does not have many of the features and functionality available to you if you register for one of the other Account types below;
(b) a “Subscription Account” allows you greater access to view your content and to additional features and functions not available with a Free Account;
(c) a “Coach Account” allows the Coach you have designated in your Registration or through the Site (our you if another user has designated you as their Coach) to access the Account for the purpose of providing Coaching Services;
(d) a “Coached Athlete Account” allows you to access the Account as designated by your Coach and is linked to the Coach Account for the Coach you have designated in your Registration or through the Site as your Coach;
(e) A “Sponsored Account” is a Subscription Account, Coach Account, or Coached Athlete Account that is maintained by us under a separate agreement with your Sponsor through which you have registered for your Account.
5.4 If we have reason to believe that there is likely to be a breach of security or misuse of the Website we reserve the right at our discretion to refuse access to the Website; terminate the account; remove or edit content; cancel orders or require creation of a new password. If we cancel an order, it will be without charge to you. We will only terminate your account in accordance with condition 17 below.
5.5 In order to register with Trainsmart, to use the forum (or any chat‐room) or to purchase goods and services from us you represent and warrant that:
(a) you are over 18 years of age;
(b) if you are a parent or guardian of a child under 13, then you may create an Account and allow your child to access that Account and Services under your direct supervision;
(c) the details that you have provided for registration or at any time are true, accurate, current and complete;
(d) you will promptly update your personal details in the “My Account” area of the Website in the event of any relevant changes following initial registration.
5.6 Passwords and security
(a) you will not share your user name or password with any other person nor with multiple users on a network;
(b) if your Account is designated as a Coached Athlete Account, the Coach to whom your Account is linked will have access your Account, including the ability to set and reset your password and to view or modify the Content in your Account;
(c) if you have a Sponsored Account, the Sponsor of your Account may also have the ability to set and reset your password and view or modify the Content in your Account;
6.1 You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
6.2 You understand that all content (including data, text, software, music, sound, photographs, graphics, video, messages or other materials), whether publicly posted or privately transmitted, are the sole responsibility of the person or entity from which the content originated. This means that you, and not Trainsmart, are entirely responsible for all content that you upload, post or email via the Website (including any chat‐room or other forum). We do not control the content posted via any interactive area and therefore do not guarantee the accuracy, integrity or quality of such content.
6.3 You may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information. You must not use the Website (including any chat‐room or other forum) for any of the following:
(a) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
(b) to send, use or reuse any content or material that is:
(i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or
(ii) in breach of copyright, trade mark, confidence, privacy or any other right or is otherwise injurious to third parties or objectionable; or (iii) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or (iv) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”;
(c) to cause annoyance, inconvenience or needless anxiety;
(d) to collect or store personal data about other users;
(e) to upload, post or email any content that you do not have a right to transmit under any law or under any contractual or fiduciary relationship;
(f) to advertise or otherwise promote any commercial product.
6.4 You may not use a false, vulgar or offensive e‐mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Trainsmart reserves the right (but not the obligation) to remove or edit any content
6.7 If you do post content or submit material, and unless we indicate otherwise, you grant Trainsmart a non‐exclusive, royalty‐free, perpetual, irrevocable, and fully sub‐ licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Trainsmart and its affiliates and sub‐licensees the right to use the name that you submit in connection with such content, if we choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Trainsmart, including the execution of deeds and documents, at the request of Trainsmart.
6.8 You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Trainsmart:
(i) the content and material is accurate;
(ii) use of the content and material you supply does not breach any applicable Trainsmart policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).
7.1 When you place an order to purchase a product or service from Trainsmart through the Website, we will send you an e‐mail confirming receipt of your order and containing the details of your order.
7.2 Your order represents an offer to us to purchase goods or services which is accepted by us when we send e‐mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E‐mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E‐mail to you.
7.3 Any goods or services on the same order which we have not been confirmed in a Dispatch Confirmation E‐mail to have been dispatched do not form part of our agreement with you. The quantity and description of goods and services shall be as set out in the Dispatch Confirmation e‐mail..
7.4 All samples, drawings, descriptive matter, specifications and advertising issued by us and any descriptions or illustrations contained in any promotional material or the Website are issued or published for the sole purpose of giving an approximate idea of the goods described in them. They shall not form part of our agreement with you and there is no sale by sample.
8.1 The prices payable for goods and services that you wish to order are set out in the relevant sections of the Website. We must receive payment of the whole of the price for the goods and services that you order before your order can be accepted.
8.2 We list availability information for goods sold by us on the Website, including on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. You acknowledge that dispatch estimates are just that, they are not guaranteed dispatch times and may not be relied upon as such. You may not make time for delivery of the essence by notice to us. As we process your order, we will inform you by e‐mail if any products you order are unavailable at that time.
8.3 We will deliver the goods ordered by you to the address that you give us for delivery at the time that you make the order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 (thirty) days of your order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
8.4 In the event of non‐delivery the following provisions shall apply:‐
(a) the quantity of any consignment of goods as recorded by us upon the Dispatch Confirmation Email shall be conclusive evidence of the quantity of goods received by you on delivery unless you can provide conclusive evidence to the contrary;
(b) we shall not be liable for any non‐delivery of goods (even if caused by our negligence) unless you notify us in writing of the non‐delivery within 14 (fourteen) days of the date when the goods would in the ordinary course of events have been received by you; and
(c) our liability for non‐delivery of the goods shall be limited to replacing the goods within a reasonable time or issuing a credit note at a pro‐rata rate against any invoice that we have raised for such goods.
9.1 For physical products e.g. heart rate monitors, you have the right to cancel your order up to 14 (fourteen) working days after the day following the delivery of the goods (“the Cooling Off Period”) by telephone or via our service desk. In order to cancel your purchase within the Cooling Off Period you should:
(a) confirm in writing to us that you wish to return the goods and state that the reason for the return is “contract cancellation”; and
(b) package the relevant item securely and return it to us within the time scale referred to in condition 9.4 below.
9.2 In the event that the goods have already been dispatched by us at the date of receipt of your cancellation of the order you must return the goods to us and we will credit your credit or debit card with the price of the goods within 30 (thirty) days beginning on the day upon which the notice of cancellation was given.
9.3 Trainsmart will not be responsible for your costs in returning the items to us unless we delivered the item to you in error or if the item is damaged or defective.
9.4 If you do not return the goods within 21 days of your cancellation we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the Website. This does not affect your statutory rights.
9.5 The right to cancel does not apply to services that we have agreed to commence providing to you before the end of the Cooling Off Period or to any goods that have been supplied according to your personal specifications. Accordingly, where we provide goods or services to you electronically (for instance Trainsmart Interactive) you may not cancel the agreement between us once we have commenced providing the services or delivered the goods.
9.6 Due to their nature, the cooling‐off period does not apply to downloadable products e.g. Trainsmart Interactive.
However, in exceptional cases where a genuine mistake has been made when purchasing, a credit note may be issued. The decision to issue a credit note is at the sole discretion of Trainsmart.
(a) personalised goods that have been specifically configured to your specification or
(b) goods or services that have been delivered electronically to you and to which you have access.
(a) Subscription Accounts and Coach Accounts. You are required to pay the fees for your Paid Athlete Account or Coach Account for the term of the plan selected in your Registration prior to obtaining access to your Account. All fees will be payable in advance, unless otherwise specified in your Registration of on the Site. A
If you have selected a regular payment plan, all plans automatically renew unless you terminate your Account within the time specified in your Registration or on the Site for your plan before your plan is scheduled to renew.
You are free to terminate your Paid Athlete Account or Coach Account at any time. Trainsmart will not provide any refund upon termination, but you will continue to have access to your Account after you have terminated your Paid Athlete Account or Coach Account until the expiration of your plan’s current term.
(b) Coached Athlete Account. If you have a Coached Athlete Account, the responsibility for payment of the fees, if any, for your access to your Account will be as specified by the terms of this agreement and/or your specific Coaching Agreement with your Coach
(c) Sponsored Account. If you have a Sponsored Account, your Sponsor will pay the fees, if any, for your access to your Account. Please contact your Sponsor and refer to the terms of your Sponsor Agreement regarding payment for and termination of your Account.
11.2 Payment methods
Your credit or debit card will be charged by our secure payments processor at the point of sale when you have purchased
(a) any product from Trainsmart;
(b) you have confirmed your booking for a test assessment;
(c) you purchase a Trainsmart Interactive programme.
For all payments that you make through the Website you will be directed to our secure payments processor.
12.1 When ordering goods from Trainsmart for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.
12.2 Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
12.3 When ordering from Trainsmart, you will be considered as the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. Our international customers and customers dispatching products internationally should be aware that cross‐border deliveries are subject to opening and inspection by customs authorities.
13.1 In the event that you wish to permit a third party (your “Coach”) to have access to your account you may do so subject to the following:‐
(a) you shall notify us in writing of the person that you have appointed to oversee and supervise your training and to have access to your account (“the Coach”); and
(b) you acknowledge and agree that you shall be wholly responsible for your relationship with the Coach and that Trainsmart shall not have any obligation, responsibility or liability whatsoever to the Coach in respect of the access by the Coach to your or such person’s input and/or supervision as to your training;
(c) you acknowledge and agree that you are solely responsible for any advice, coaching, training, or other services you receive from that Coach (“Coaching Services”). Trainsmart are not responsible for any Coaching Services, whether or not the Coach uses the Site or Services to assist them in providing you with any Coaching Services.
(d) Trainsmart has no control over, is not responsible for, and does not provide support or maintenance for, any Coach or Coaching Services.
14.2 All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Trainsmart or its content suppliers. The compilation of all content on the Website is the exclusive property of Trainsmart. All software used on the Website is the property of Trainsmart or our software suppliers. All such rights are protected by law.
15.1 Trainsmart may permit third parties to operate stores, provide services or sell products on the Website. In addition, we may provide links to the Websites of affiliated or third party businesses. We shall not be responsible for examining or evaluating the content of such websites. We do not warrant or endorse the offerings of any such business or the content of their websites. Trainsmart does not assume any responsibility or liability for the actions, products or content of such third parties. You will be aware when you are involved in a transaction with such a third party and we may share customer information relating to such transactions with that third party. You should carefully review the privacy policies and other applicable terms and conditions of such third parties.
15.2 The Website may contain advertising and sponsorship of third parties. Such advertisers and sponsors are responsible for ensuring that materials submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
16.2 You also agree that the Data held by Trainsmart and Trainsmart’s Group Companies may be shared with other third party companies including for sales, marketing and market research purposes.
16.3 We shall comply with all applicable UK data protection legislation from time to time in place in respect of any Data relating to you gathered by us.
16.4 When you visit the Website or send emails to us, you are communicating with us electronically. We communicate with you by email or by updating or posting notices on the Website. You consent to the receipt of such communications from us and you agree that all agreements, notices, disclosures and other communications that we may provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
16.6 If you don’t want to receive marketing by email or SMS, or that you don’t want us to share Data with companies outside Trainsmart and Trainsmart’s Group Companies, or if you wish to obtain access to your Data, then please contact us via our service desk to notify us, including notification of any changes to the Data You have previously given and/or if you wish to withdraw your consent to our using your Data for the stated purposes or for any form of promotional contact.
17.3 We reserve the right to take whatever action we deem necessary to prevent such breaches including the following:
(a) breaches that we deem to be minor may result simply in receipt of a written warning; and
(b) breaches that we deem to be serious may result in your automatic ban from any chat‐room or other forum or from the Website generally.
17.4 Our decision shall be final in all such cases and any breaches may lead to us reporting your activities to your internet service provider, your employer, relevant authorities or to legal action being taken against you, or both.
17.6 Trainsmart will not provide any refund if your Account is terminated under the sections 17.1 – 17.5.
17.7 Termination by Coaches and Sponsors. If you have Coached Athlete Account or a Sponsored Account, your Coach or Sponsor has the right to not renew or terminate, or to direct us to not renew or terminate, your Account. We have the right to terminate your Account after receiving instructions from your Sponsor or Coach. Please refer to your Coaching Agreement or Sponsor Agreement and any Additional Terms that you may have accepted regarding your Account for additional information about the circumstances under which your Coach or Sponsor may terminate your particular Account.
If your Coach or Sponsor terminates or does not renew your Coached Athlete Account or Sponsored Account, or directs us to terminate or not renew your Coached Athlete Account or Sponsored Account, your Account will be re-designated as a Subscription Account. You can re-designate your Subscription Account at any time by selecting the suitable product from our website and paying the appropriate fees.
If you have a Coached Athlete Account and your Coach’s Coach Account is terminated by us for any reason, your Account will be re-designated as a Subscription Account. You can re-designate your Subscription Account at any time by selecting the suitable product from our website and paying the appropriate fees.
17.8 Termination by You. If you notify us that you wish to terminate your Account, regardless of the type of Account you have, we will promptly take such action as is necessary to terminate your Account. Upon such termination, we may also choose to delete your Account Information or remove Content you have posted or uploaded to the Site or your Account.
We will not provide any refund if your Account is terminated under this Section.
18.1 Whilst we endeavour to ensure that the information on the Website is correct, we do not warrant the accuracy and completeness of the material on the Website. We may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date and we make no commitment to update such material.
18.3 Where we supply goods to you that we have acquired from a third party we do not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise but shall where possible assign to you the benefit of any warranty, guarantee or indemnity given by the party supplying the goods to us.
18.4 So far as permitted by law we shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from information or instructions that you have supplied to us which are incomplete, incorrect, inaccurate, illegible or through any other omission or failure on your part which has led to such loss or damage.
18.5 No Medical Advice.
(A) the advice of your physician or other medical professionals;
(B) a visit, call or consultation with your physician or other medical professionals; or
(C) information contained on, or in any product packaging or label.
18.5 We and any of our affiliated businesses and our officers, directors, employees, shareholders and agents exclude all liability and responsibility for any amount or kind or loss or damage that may result to you or a third party (including without limitation any direct, indirect, punitive or consequential loss or damages or any loss of income, profits, goodwill, data, contracts use of money or loss or damages arising from or connected in any way to business interruption and whether in tort (including without limitation negligence), contract or otherwise in connection with the Website in any way or in connection with the use, inability to use or the results use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
18.6 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the contract.
18.7 Without limitation to the generality of conditions 18.1 to 18.5 we disclaim all liability in connection with the following:‐
(a) incompatibility of the Website with any of your equipment, software or telecommunications links;
(b) technical problems including errors or interruptions of the Website;
(c) unsuitability, unreliability or inaccuracy of the Website;
(d) the inadequacy of the Website to meet your requirements.
18.8 Subject to condition 18.9
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any liability which cannot be excluded or limited under applicable law.
18.10 If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you shall assume all costs thereof.
19.1 We welcome your comments, feedback, reviews, suggestions, and other communications regarding the Site and the information and services we make available through the Site (collectively, “Feedback”).
18.2 The Feedback you provide to us through the Site will be and remain our exclusive property. Your submission of Feedback will constitute an assignment to us of all worldwide rights, title and interests in your Feedback, including all copyrights and other intellectual property rights in your Feedback.
18.3 We are entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve, modify and delete any Feedback you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Feedback that you do not wish to assign to us.
“Trainsmart.com” and “Trainsmart” are trading names for Smart Sensor Networks Limited and the Website owned and operated by Smart Sensor Networks Limited a company registered in England & Wales whose registered office is at 18 Massingberd Way, London, SW17 6AB.
Company Registration Number: 06479661
VAT Number: GB 926 6951 86
If you have any queries you can contact us via our service desk.